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LTB Podcast

The podcast designed by Personal Trainers, for Personal Trainers. Want to become better at what you do? Learn how to build a full list of client's? Learn from some of the best of the industry? This is the podcast for you.
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Aug 17, 2017

In this episode of the LTB Podcast, we welcome on a previous guest, Cathy MacDonald from the Art of Communication.

We cover:

  • Managing and setting yourself up for challenging conversations
  • How to deal with a client crying
  • What to do if you upset a client
  • Why you should always have your hard conversations face-to-face and not through email or text
  • How to deal with a disruptive client in a group class
  • The power of “you”, “I” and “we”
  • How to handle misreporting/ lying with food diaries
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